Help Desk
For assistance with EarnBenefits Online, complete and submit the form below. The Helpdesk will respond to your request as soon as possible.
You can also read our
FAQ
for answers to common questions and issues.
If you need immediate assistance, call Helpdesk between the hours of 8:00 a.m. and 4:00 p.m. (EST), Monday through Friday.
If you do not reach someone, leave a detailed message and we will contact you as soon as possible.
For immediate assistance, call 410-443-5126.
Your Telephone Number:
Subject:
Category:
Please select ...
Error Message
Correct Client Info
Change Referral Status
Change Follow-up Status
Client Eligibility
Application/Take Away
Miscellaneous
Ineligible Benefit
Case Study Completion
Client Name:
Client DOB (mm/dd/yyyy):
Description:
Please do not enter entire Social Security Numbers in this form. If you are requesting a change to a client's SSN, please hide some of the digits using X. For example, if the first two digits of your client's SSN were entered incorrectly, enter the correct and incorrect numbers in the following format: 12X-XX-XXXX.
Training Checklist
EarnBenefits Online Training Checklist
If you were recently trained in EBO, you need to complete at least one additional case study from the
User Guide.
When you are finished, fill out this checklist to confirm that you completed each step of training case study.
When the form is complete, click 'Submit.' Someone from the EBO Helpdesk will contact you after the checklist is submitted.
For questions, contact the Helpdesk toll-free at 917-338-9200 or
SeedcoEBOSupport@seedco.org
. Good luck!
1. Screening
Did you...
Include all household members in the screening?
Enter gross monthly income for each household member?
If someone is working: Use the calculator in EBO to find their exact monthly income?
Enter all monthly expenses, including rent/mortgage, utilities, care costs, medical expenses, and child support in the tab of the person for whom the expense is paid?
Enter any benefits that they are already receiving as 'Current Benefits Received'?
2. Eligibility
Did you...
Go through all of the benefits for which your client is eligible?
Check how much their estimated food stamp allotment is?
Visit earnbenefits.org for any questions regarding benefits?
How much was their food stamp allotment?
3. Referrals
Did you...
Mark benefits as either ‘Proceed,’ ‘Already Receiving,’ ‘Not Interested,’ or ‘Remind Me Later’?
Select a Provider for each benefit that your client would like to pursue?
Review any relevant benefit applications?
Click ‘Confirm’ for each benefit your client would like to pursue?
Check that each benefit is listed with a green check on the Eligible Benefits table?
4. Follow-Up
Did you...
Update each benefit with a final enrollment status?
5. Additional Questions
How long was your initial training (in hours)?
Did you receive a ‘follow-up’ training?
If Yes, please check the type of follow-up training(s) that you received. Select all that apply:
No
No - but it would be helpful
Yes - In Person
Yes - Webinar
Yes - Phone call
Yes - Other
If other, please describe briefly:
If you have any questions about the case studies, please enter them here:
Frequently Asked Questions
Frequently Asked Questions
To use this FAQ, find your question under one of the categories below. Clicking on a question will take you to the answer within this document. You may also scroll through this document and read each answer one-by-one. If you don't find the answer to your question in this FAQ, please contact the Helpdesk
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